I will not be returning to Crossroads Tire & Automotive Service. Initially I was not going to say or do anything about the events that transpired but after some further thought I decided to share my story with hopes that the same thing does not happen others. I went there with my 2002 VW for an alignment. This was the second time I experienced over charges for repairs. The first incident was when I took my 2006 Jeep Wrangler there and over charged for installing 2 oxygen sensors. I went there with the Jeep to support a local Victoria business. After I paid for the Jeep repairs of $425 I called the Victoria Dodge Dealership for a quote on the same job including parts. That's when I discovered that I was overcharged by over $75 at Crossroads Tire & Automotive Service. The issue with the 2002 VW Cabrio involved my request for a 4 wheel alignment. I left the vehicle at the shop and was dropped off at my house nearby by a very pleasant young man. After about 2 hours I received a call from the shop telling me that my car was ready but only to find out that the alignment was not done. I was told that they could not do the alignment because a tire in the front needed replacing. Consequently, I was handed a bill for $44.75 for an alignment that was not done with an estimate of over $240 for two new tires. The service adviser seemed more interested in selling me tires rather than doing the alignment. Later on I made an appointment at Victoria Aligning where I was told after their inspection that the VW alignment was within specifications. They did not charge me one single penny. So, once again, I will not be returning to Crossroads Tire for any other services for fear of being taken advantage of. I am a veteran and a senior citizen and I am seriously considering contacting the Better Business Bureau to report what may be an ongoing issue with this business of over charging unsuspecting customers.
Good morning Mr. Cortez. In response to your reply. The repairs for cost of Jeep were for parts and labor totaling $425.23. The service was done on 11/4/2020. You returned on 11/10/2020 with the price on the service we did to your jeep- quoted to you by Victoria Dodge of $75.00 cheaper. Being almost a week later and after discussing this with you, we decided to split the "price match", which was refunded to your credit card at that time. This is not the norm for us to price match after the work has been completed. 11/27/2020-You were requesting an alignment for your 2002 Volkswagen, noting it pulled to the left. The technician noted that your vehicle had two tires that were cracked with slight separation. We notified you and provided a quote for the cost of two tires. You were not charged for an alignment but for an alignment check. If another company wants to put the time and labor into a customers vehicle and not charge, we can not compete with that. We provide a service, so we have to charge for the services provided. I apologize you feel this way. We are not in the business of taking advantage of anyone, no matter their age, race, disability, or religion. We are in the business of providing a honest job at a honest price. Be blessed and stay safe.
- Crossroads Tire & Automotive Service