I went to this shop today to fix "cv axle leak". They told me to give information and drop the car. They will check and call me. I waited whole day but they didn't call me back. And I needed to call them to ask if my car could be done today? They told me again to have them check and call me back. But they still don't call back. At the end of the day come back to get my car back as I need to go to work tomorrow. And they charged me $163.49 for checking fee. I don’t know what they are check, I clearly wrote in my info “fix passenger side cv axle leaking” and asked if they could fix it? I don't ask for anything else. Didn’t get an answer. Didn’t get a call back. Never recommend this place.
Mr. Nguyen our service advisor tried to contact you today. The charge was for the technician to perform a diagnostic check on your vehicle to verify the issue, which is required. The charge is waived if you decide to have us do the work. I apologize for any miscommunication. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Crossroads Tire & Automotive Service team
- Crossroads Tire & Automotive Service