Victoria Auto Repair

Adam and Rory run a top notch crew, got the job done at minimal cost and out the door quickly. I recommend Crossroads (Adam) to everyone seeking automotive repair.

Crossroads Tire & Automotive Services has the most wonderful customer service I have ever experienced at any auto shop. Wicked fast at patching my tire so that I wasn’t late to work. I left feeling taken care of, appreciated and extremely grateful! I highly recommend becoming a loyal customer to this amazing establishment.

Rory is the man!!!

Just had work done by Caleb Walters. This guy was on point and went out of his way to make sure I was taken care of! Great job!

Great place to have your vehicles worked on and serviced. Kelly and Grover are the best. They serviced 2 of my Toyotas yesterday. These guys are better and friendlier than P and H ever was...especially at the end before they closed. Glad they're open

The staff were friendly and helpful and the facility was clean. My issue came down to price. Went in for a A/C service which was initially $225. Didn’t include evac and recharge. Final bill came out to $400 with $160 in total for Freon alone. They charge 5 an ounce for Freon so I was charged for 32oz of Freon. Confirmed with dealer that my vehicle takes 12-19 oz of Freon. When I called I was told they charged a base rate for Freon no matter what. Was not told this from the start at all. While the gentleman “tried” to help correct the issue said he couldn’t refund me the money but rather take $80 off the quote for the repair that is needed, which was higher than dealer would charge. Dealer (Subaru) even mentioned that their A/C service was $220, including evac and recharge. While staff was friendly, service was way overpriced and not clear up front.

Although the employees are pleasant enough, this place is exceedingly overpriced. I was totally stunned that a/c service would cost me nearly $500. Replacing two small Schrader valves alone was almost $100 with parts & labor. Freon is $5 a gram. An oil change is $91. They charged me $50 just for a visual inspection, also tried to upsell me on tires and a service that I'd already had done. I am in complete disbelief and shock. Drove from an hour away for this. Wasn't leaving Victoria without getting what I came for, so I called another shop. BOTH services were done for less than half of what these folks wanted. My bill for a/c service (evac, test leak, refill, replace two valves) and an oil change came to $224, tax included. That's more like it and they did a fantastic job, very happy with my freezing cold a/c. They're my new heroes and will get all future business (which there always is more to be done on a car). I can't possibly recommend Crossroads, not in this life.